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Specialty Pharmacy


Specialty medications are usually injectable drugs, but they can be available in other forms, like a pill or an inhalant. They usually require special handling, such as temperature-controlled packaging, individual dosing or express delivery. Most of these drugs are used to treat and manage complex diseases. 

Accredo is our preferred full-service specialty pharmacy that delivers medications, including specialty drugs like yours, to millions of people nationwide. Please see your certificate for complete details about your health plan benefits. 

When you use Accredo, you get personalized services and resources. These include a coordinated team that offers personal support related to your specialty medications and associated health care concerns, reminders when it’s time to refill your prescriptions, and a care management team that understands your needs and can provide helpful information about your condition and your doctor’s treatment plan. 

To transfer your prescription to Accredo, you have two options: 

1. Call Accredo toll free at 800-870-6419. You’ll need to provide some information, such as your doctor’s name and phone number. Accredo will make sure your medication is filled according to your doctor’s instructions and will coordinate delivery with you or your provider. Care coordinators are available to take your call Monday-Friday, from 6 a.m.-7 p.m. Mountain time and from 5 a.m.-6 p.m. Pacific time. For TDD/TTY assistance, call 800-221-6915 Monday through Friday, from 6:30 a.m.-3 p.m. Mountain time and from 5:30 a.m.-2 p.m. Pacific time. 

2. If you’d rather have your doctor coordinate the change to Accredo, just ask him or her to call Accredo at the toll free number above or fax your prescription and a copy of your health plan ID card to Accredo toll free at 800-824-2642. 

Upon confirmation of your eligibility and benefits, a patient care advocate will call you to schedule your delivery at home, or if it’s administered in your doctor’s office or a clinic, the patient care advocate will contact them to schedule delivery. 

Please note that certain medications may require prior authorization before benefits can be allowed. Please contact customer service at the phone number on your ID card for more information.  

If you cannot use Accredo for some reason, find out more about the extra contractual request/benefit exception process here. 

Accredo offers a convenient way for you to get your specialty medications while also receiving the quality service you expect from us. For more information about Accredo, click here.

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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use