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EAP Provider Center
Why Offer EAP?
Invest in your success. Employees' emotional health has a significant impact on the success of your company.

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General EAP Questions

How much does it cost?
Anthem EAP is an employer-sponsored program. That means there is no co-pay or deductible to access our services. However, payment for services beyond those provided by the EAP are your responsibility. 
What services are covered by the EAP?
Depending on the plan purchased by your employer, Anthem EAP offers online, telephonic, and in-person services to help you meet your personal goals and help improve your overall well-being. We can work with you to identify resources that may help you: 

Resolve a substance abuse problem for yourself or a loved one

Improve your personal and professional relationships

Address an emotional concern

Locate a child or elder care provider in your area

Manage stress

Break a bad habit or start a good one

Deal with a financial concern or legal issue

What services aren’t covered by the EAP?
Employee assistance programs are an employer-paid service. Therefore, matters involving employment such as harassment, workers’ compensation, disability, medical malpractice, or other legal issues involving the employer are not accepted for service. Also, ongoing treatment after the number of sessions covered under the EAP are exhausted are not covered. 
Anthem EAP Services do not include the following:  
EAP Service Provider is not responsible for the inclusion or exclusion of any particular service or benefit under an EAP participant’s other coverage, such as a group health plan or health benefit/insurance plan.
Fitness-For-Duty Evaluations; Expenses related to Substance Abuse Professional (SAP) services.
Authorizations for an employee to take a leave of absence or time off from the workplace.
Evaluations or reports for a legal proceeding; Counseling mandated by a court of law or government agency; Specialized treatment or evaluations required as a condition of parole, probation, custody, visitation or forensic evaluations.
Determinations/reports related to Family Medical Leave Act or Short/Long Term Disability.
Who has access to my personal information?
Anthem EAP is committed to safeguarding your personal information. Only authorized associates have access to your information, and only the minimum necessary to fulfill their job functions and provide you with optimal service. 
Can I talk to a live person if I have questions?
Absolutely! The Anthem EAP representatives are available 24 hours a day, 365 days a year, through the toll-free number on your EAP card. 

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Anthem EAP products are offered by Anthem Life Insurance Company. In New York, Anthem EAP products are offered by Anthem Life & Disability Insurance Company. In California, Anthem EAP products are offered by Blue Cross of California using the trade name Anthem Blue Cross. ®ANTHEM is a registered trademark. Use of the Anthem EAP web site constitutes your agreement with our Terms of Use.