KY Network Management is available to assist Kentucky professional providers (those that file on a HCFA), with Anthem contracts, contract compliance and program education.
For those practices with a primary office location west of Interstate 65, including all of Jefferson Co, KY, plus Clark, Crawford, Floyd, Harrison, Jefferson, Orange, Scott and Washington Counties in So. IN.
For those practices with a primary office location east of Interstate 65.
Anthem Administrative Service Directory
– For assistance with eligibility, benefits or claim status, refer to the Directory for the appropriate Provider Inquiry unit that is specific to the member’s alpha prefix.
Availity - Call 800-Availity (800-282-4548) or email questions to firstname.lastname@example.org
. Availity Client Services is available Monday-Friday, 8am to 7pm ET (excluding holidays) to answer your registration questions.
AIM Specialty Health®
(AIM) – Get convenient online service via the AIM ProviderPortalSM
(registration required). ProviderPortal is available twenty-four hours a day, seven days a week, processing requests in real-time. Go to https://providerportal.com
to register or call AIM Specialty Health toll-free at 800-554-0580, Monday through Friday, 8:30 am – 7 pm ET.
EDI/Electronic Claims Help Desk 800-470-9630 or www.anthem.com/edi
Website Technical Support Helpdesk - 866-755-2680 or Central.eProvider.Rep@Anthem.com