Important Message for Members
Attention members who received care in Tennessee between January 1, 2007 and October 2, 2009:
In October 2009, BlueCross and BlueShield of Tennessee discovered that 57 hard drives containing audio and video files related to coordination of care and eligibility telephone calls from providers and members were stolen from a leased facility in Chattanooga, Tennessee that formerly housed a BlueCross BlueShield of Tennessee call center. The video files were images from computer screens of BlueCross customer service representatives and the audio files were recorded phone conversations from January 1, 2007 to October 2, 2009.
The files contained members’ personal data and protected health information that was encoded but not encrypted, including:
| Members’ names and BlueCross ID numbers|
| In some recordings – but not all – diagnostic information, date of birth and/or a Social Security number |
BlueCross BlueShield of Tennessee immediately investigated the theft and worked closely with local and federal authorities in their investigation. In addition, BlueCross hired Kroll, a global leader in security services, to conduct an independent assessment of its system-wide security and has taken several actions to strengthen these protocols. As of Oct. 29, 2010, BlueCross BlueShield of Tennessee had completed their review, audit and notification process.
If you received treatment in the state of Tennessee between January 1, 2007 and October 2, 2009, your personal data and protected health information may have been involved in the BlueCross BlueShield of Tennessee breach. For more information about the breach and the services being offered by BlueCross BlueShield of Tennessee. click here
BlueCross BlueShield of Tennessee has also placed a notice with all three credit bureaus regarding this theft. At-risk members are strongly encouraged by BlueCross BlueShield of Tennessee to take full advantage of the pre-paid protection services being offered through Equifax, a national credit bureau that monitors credit history. Members who have questions or want more information should call the BlueCross BlueShield of Tennessee Eastgate Response Customer Call Center at 1-888-422-2786 or click here to email