Assistance Available to Anthem Members Impacted by Colorado Wildfires

PW_E184103
 
June 27, 2012 
To help those who have been affected by the devastating wildfires in Colorado, Anthem is offering additional assistance for all Anthem members who are or were under a mandatory evacuation order. We are taking measures to ensure that our members will have access to the medications they need as well as telephonic crisis counseling during this difficult time. 
Early prescription refill eligibility for members in fire zone 
In order to ensure our members have access to the prescriptions they may need throughout this challenging time, we have put in place an override process so Colorado fire victims can get early prescription refills.  
This override process applies to members notified to evacuate or to members who have been evacuated as a result of any Colorado wild fire this season and will be in place until July 15, 2012. Our members in the disaster area will be able to go to any network pharmacy to obtain their prescriptions, even if they are not yet due for refill. If a member attempts to refill a prescription and the pharmacy is unaware of the override process, they can call ExpressScripts at 800-824-0898 or members can call Anthem’s customer service number located on the back of their ID card if they require additional assistance. 
EAP Assistance  
Anthem has activated the EAP Disaster Response program which will be available to Colorado health plan members.  Members will have access to: 
24-7 telephonic crisis counseling by calling 1-877-208-8240
 
Website resources available at www.anthemeap.com with a log in of “wildfires” at the member page. There are resources available under the “Disaster Resources” tab.
 
Please note this does not include face to face counseling sessions or assisted work/life resources which are available to accounts unless accounts have purchased our EAP product.
 

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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use