Behavioral health issues such as anxiety, depression and substance abuse can affect your life just as significantly as a physical illness or an injury. Helping you cope with these common health concerns is key to becoming happier and healthier. That’s why Anthem Blue Cross and Blue Shield offers mental health and substance abuse services administered by Human Behavior Institute (HBI).
Easy Access to Behavioral Health and Substance Abuse Professionals
Anthem Blue Cross and Blue Shield has an extensive provider network
of behavioral health and substance abuse care professionals, which includes psychiatrists, psychologists and social workers. We strive to match your needs with the right provider within the right program or facility to help you get healthy. The facility network includes hospital inpatient units, residential treatment centers and intensive outpatient services.
Easy Access to Benefits
It’s simple to access Anthem’s behavioral health benefits. Depending on your plan, you do not need a referral from your primary care physician for outpatient care, but you must contact us for preauthorization.* If you are currently receiving behavioral health care or substance abuse care outside of Anthem’s network, you must contact us to arrange for continued coverage. If prior arrangements are not made, services may not be covered.
Confidential, Round-the-clock Counseling
We know life’s challenges don’t keep office hours. That’s why Anthem gives you access to confidential, urgent behavioral health and substance abuse assistance 24 hours a day, seven days a week. Simply call the HBI help line at a number below to speak directly to a clinical care manager.
702-248-8866 (Clark County)
800-441-4483 (all other counties)
Behavioral health care professionals are also available Monday-Friday, 9 a.m.-6 p.m. Pacific Time. You may also call during this time to:
| Get information about behavioral health and substance abuse benefits, providers and hospitals. |
| Verify your eligibility. |
| Speak with a clinical care manager to determine an appropriate level of care. |
| Receive a referral to a health care provider who specializes in substance abuse care, or caring for children or seniors with special needs. |
Experience You Can Count On
Your emotional wellness is important to you. That’s why it makes sense to rely on behavioral health services from a company that has provided quality health care coverage for more than 60 years. You can have peace of mind knowing your plan is backed by the strength and security of Anthem Blue Cross and Blue Shield.