Our Provider Network Education team offers quality educational programs and materials specifically designed for the office staff of physicians, hospitals, medical groups, ancillary and other health care professionals. These complimentary programs offer ‘blended learning’ via face-to-face and web-based learning opportunities exclusively for our contracted provider network. For a complete schedule of our seminars, webinars, on-demand e-courses, and learning solutions, continue viewing this page.
Opportunities for Anthem Blue Cross staff to meet with you face-to-face and discuss highly useful information that can help simplify your interaction with Anthem Blue Cross. We encourage all office managers, billing and operations staff at physician offices, facilities, ancillary and other healthcare professionals to attend.
to view the schedule and register for a seminar in your area. The brochure will provide details of the content to be covered in these sessions.
Live, interactive sessions via the internet and facilitated by the Provider Network Education team and Subject Matter Experts. JOIN US! Click here
to register. You can register for more than one session from the list below.
WHO SHOULD ATTEND
BlueCard [Out-of-Area] Refresher
| How to verify out-of-area eligibility and benefits|
| Ancillary Claim Filing|
| Electronic Provider Access (EPA)|
| The BlueCard Program Provider Manual|
All Contracted Providers and billing staff
Facility Manual Overview
| What the Provider Manual is|
| Which Provider Manual to use |
| Where the Facility Manual is located |
| Facility Manual navigation|
| Facility Manual “critical content” sections |
| How to use the Facility Manual “search” tool|
All Contracted Facility and Institutional Providers and in-take/billing staff that bill on a UB-04 claim form.
Behavioral Health Provider Resources – Online Access
| Learn the Behavioral Health Provider Resources Web page on anthem.com/ca |
| Navigate the Web page to find what you need for Behavioral Health services – Availity Web Portal, forms, guidelines, EOB, and more.|
| Use all Behavioral Health Provider business and service tools on anthem.com/ca|
All Contracted Behavioral Health Providers and Staff.
The “Listening Library”: Webinar Recordings
Listen to a recorded webinar session via the internet facilitated by the Provider Network Education team. We offer a variety of topics, so at your convenience, simply click the topic of your choice, then watch and listen to the recording! The audio will come through the speakers on your PC; you will need a headset to hear the audio.
Webinar Recordings – Request a Copy
If you would like a copy of a recorded webinar session, please select a topic from the listing below and send an email request, including your topic, to: firstname.lastname@example.org
1. Behavioral Health Practitioner & Office Staff Orientation
2. BlueCard (Out-of-Area) Refresher
3. Provider Manual Overview (Professional)
Short, informative, self-paced instruction via the internet, available 24/7/365. Current available topics are listed below. Click here
to view our Catalog of e-Course offerings.
| NEW! Provider Portal Access Management Training – An interactive 20-minute e-course offered specifically for the person or persons responsible for granting access rights to their users on ProviderAccess and/or the Availity Web Portal. These individuals are identified as the ‘Account Administrator’ for ProviderAccess and the ‘Primary Access Administrator’ (PAA) for the Availity Web Portal.|
| ProviderAccess Web Site Overview – The curriculum contains six separate courses. Each course is approximately 10 minutes in length.|
| Anthem.com Web Site Overview – The curriculum contains seven separate courses. Each course is approximately 10 to 15 minutes in length.|
Supplemental Education Materials (SEMs)
SEMs are self-service
reference tools that offer a complete library of various topics pertinent to Anthem Blue Cross business operations. These SEMs are available in pdf format - easy to view, download, or print and share! Click here
to view and select your complimentary documents.