Your Case Management Program: Extra support for a serious illness or injury

Need extra help?

help

Our Case Management program can help when you have a serious medical condition or injury. Case managers are registered nurses or other health professionals who give telephone support when you need it most. They can help you manage your condition, assist with questions about your benefits, and help you find care or support.

This voluntary program is private and offered at no cost to you. To get started, you or your caregiver can self-refer, or your doctor may refer by calling us at one of the numbers below. If you have an employer that is in different states, call Member Services at the number on your ID card.

EAST
CT 1-800-231-8254
ME 1-800-231-8254
NH 1-800-231-8254
NY 1-800-563-5909
GA 1-800-353-0923
VA 1-877-332-8193
CENTRAL
OH 1-888-662-0939/866-962-1214/800-831-7161
MO 1-888-662-0939/ 1-866-534-4348 (MO only)
IN 1-888-662-0939 / 1-866-962-1214 (IN and OH)
WI 1-888-662-0939  / 1-866-216-4091 (WI Only)
KY 1-888-662-0939  / 1-800-944-0339 (KY only)
877-636-3716 (KEHP)
WEST
CA 1-888-613-1130
CO 1-888-613-1130
NV 1-888-613-1130
NATIONAL
IN 1-800-737-1857 / 800-824-0581 (Transplant)
GA 1-866-202-8727 / 800-824-0581 (Transplant)
NY 1-855-239-0364 / 800-255-0881 (Transplant) 
VA 1-877-447-6481 / 800-824-0581 (Transplant)
West 1-877-783-2756 / 888-574-7215 (Transplant) 
FEP
All states, except CA 1-800-711-2225
CA 1-800-995-2800 / 1-800-711-2225 (HMO)