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Information for Virginia







Contact Us

Live Chat: Availity Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status and more. Go to Availity Portal and select Anthem from the payer spaces drop-down. Then select Chat with Payer and complete the pre-chat form to start your chat.

By Phone: Call the number on the back of the member’s ID card or dial 800-676-BLUE (2583) to speak to a Provider Service representative.

Additional Assistance: If you are unable to resolve your concern using live chat or by phone, participating health care professionals ONLY can contact the Provider Experience team. You must include the reference number provided to you during your live chat or phone call in your submission.

Additional Support

Get the support you need so you can focus on providing patient care. Below you will find contact information for our most commonly accessed services. For assistance with Anthem.com website issues, please call us at (866) 755-2680.

Availity Portal & EDI Support

For questions related to Availity, contact Availity Client Services at (800) 282-4548 or visit the Availity Support Community.

1. Log in to Availity
2. Select Help and Training
3. Choose Availity Support
4. Select your Organization

 

AIM Support

Get convenient online service through ProviderPortal, or call AIM Specialty Health for support at (800) 554-0580.

 

Provider Maintenance Form

Use the Provider Maintenance Form to submit changes or additions to your information. If you are unsure which form to complete, please reach out to your Provider Contract Specialist for assistance.