Live Chat: Availity Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status and more. Go to Availity Portal and select Anthem from the payer spaces drop-down. Then select Chat with Payer and complete the pre-chat form to start your chat.
By Phone: Call the number on the back of the member’s ID card or dial 800-676-BLUE (2583) to speak to a Provider Service representative.
Additional Assistance: If you are unable to resolve your concern using live chat or by phone, participating health care professionals ONLY can contact the Provider Experience team. You must include the reference number provided to you during your live chat or phone call in your submission.