Nondiscrimination Notice

It's Important We Treat You Fairly


That's why we follow federal civil rights laws in our health programs and activities. We don't discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age or disability.

  Medicare Nondiscrimination Notice

  Medicaid Nondiscrimination Notice

  HealthKeepers Plus Medicaid Nondiscrimination Notice

  HealthKeepers Medicare-Medicaid Plan Nondiscrimination Notice

Support Services And Resources

For people with disabilities, we offer free aids and services. For people whose primary language isn't English, we offer free language assistance services through interpreters and other written languages.


Please call the Member Services number on your member ID card, TTY/TDD 711, or log in to start a Live Chat.

Discrimination Complaints

If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance.


You can file a complaint with our Compliance Coordinator in writing to:


Compliance Coordinator

P.O. Box 27401

Mail Drop VA2002-N160

Richmond, VA 23279


Or you can file a complaint online with the U.S. Department of Health and Human Services.

You can request complaint forms from the U.S. Department of Health and Human Services by writing to:


Office for Civil Rights

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201


Or call 800-368-1019 | TDD 800-537-7697