It's Important We Treat You Fairly
That's why we follow federal civil rights laws in our health programs and activities. We don't discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age or disability.
Support Services And Resources
For people with disabilities, we offer free aids and services. For people whose primary language isn't English, we offer free language assistance services through interpreters and other written languages.
Please call the Member Services number on your member ID card, TTY/TDD 711, or log in to start a Live Chat.
If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance.
You can file a complaint with our Compliance Coordinator in writing to:
P.O. Box 27401
Mail Drop VA2002-N160
Richmond, VA 23279
Or you can file a complaint online with the U.S. Department of Health and Human Services.
You can request complaint forms from the U.S. Department of Health and Human Services by writing to:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Or call 800-368-1019 | TDD 800-537-7697