Policies and Guidelines
We’re committed to supporting you in providing quality care and services to the members in our network. Here you will find information for assessing coverage options, guidelines for clinical utilization management, practice policies and support for delivering benefits to our members.
Coverage & Clinical UM Guidelines
Coverage guidelines address the medical necessity of new services or procedures and new applications of existing services or procedures. Clinical Utilization Management (UM) guidelines focus on detailed selection criteria, goal length of stay, and location for generally accepted technologies or services.
Anthem's Provider Manual provides information about key administrative areas, including policies, programs, quality standards and appeals.
Consult your provider contract for reimbursement policies. For a copy of your contract, please contact your Provider Representative.
This index compiles guidelines published by third-parties and recognized by Anthem for the diagnosis and treatment of specific clinical circumstances.
Preventive Health Guidelines
We publish guidelines for routine health measures that can help prevent 85% of illness and disease. Members can access this information at any time by using our online self-service tool.
Member Rights and Responsibilities
When it comes to their health care, members have certain rights and responsibilities. Learn about these to help your patients take an active role in their care.