Contact Anthem Blue Cross and Blue Shield (Anthem)
Provider Helpline
For provider questions and claims issues
Hours of operation: 8 A.M. - 8 P.M. Eastern time
Hoosier Healthwise
Phone:
Fax:
866-406-2803
Healthy Indiana Plan
Phone:
Fax:
866-406-2803
Hoosier Care Connect
Phone:
Fax:
866-406-2803
Indiana PathWays for Aging
Phone:
Fax:
866-406-2803
Prior authorizations — phone
Utilization Management, Behavioral Health and Pharmacy
Hoosier Healthwise
Phone:
Healthy Indiana Plan
Phone:
Hoosier Care Connect
Phone:
Indiana PathWays for Aging
Phone:
Indiana PathWays for Aging Dual Care
Phone:
Fax for physical health requests: 877-799-4129
Fax for behavioral health requests: 877-410-0623
Hours of operation: 8 a.m. to 8 p.m. ET (except holidays)
Prior authorizations — fax
Utilization Management
Physical health inpatient and outpatient services
Fax:
866-406-2803
Concurrent reviews
For inpatient, skilled nursing facility, long-term acute care hospital, and acute inpatient rehabilitation
Fax:
844-765-5156
Outpatient services
Such as durable medical equipment, pain management, home health care, orthotics, formula, speech therapy, occupational therapy, and physical therapy
Fax:
844-765-5157
Behavioral Health
Inpatient
Phone:
Outpatient
Phone:
Indiana PathWays for Aging
Fax:
877-410-0623
Receive email from Anthem
Anthem is now sending some bulletins, policy change notifications, recertification update information, educational opportunities, and more to providers via email.
Email a Provider Relationship Management Representative
Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.
For other issues, you can message the Provider Relationship team. Your Provider Relationship representative will respond.
Credentialing
Call:
Anthem EDI Solutions Helpdesk
Call:
Case Management Referrals/Right Choices Program
Phone:
866-902-1690, option 2
Fax:
855-417-1289
Grievances and Appeals
Hoosier Healthwise
Phone:
Fax:
855-535-7445
Healthy Indiana Plan
Phone:
Fax:
855-535-7445
Hoosier Care Connect
Phone:
Fax:
855-535-7445
Interested in becoming a provider in the Anthem network?
We look forward to working with you to provide quality service to our members.
Page last updated 10/17/2025