Family Advocates

Get to know your family advocate

A family advocate can serve as a single point of contact for an you and your family –– providing seamless navigation, anticipating needs, and tailoring the next best steps to help you and your family’s overall health.

Family advocates are supported by a team of multi-disciplinary service and clinical operations experts that assist with complex issue resolution and serve as a rapid response team for your concerns and provider issues.

Dedicated family advocates work with comprehensive clinical care teams to focus on the well-being of both you and your family.

• Advocates that are proactively matched with you to provide inclusive, compassionate support. Your Family Advocate is someone you can trust and helps ensure you have access to the care you need in the way that works best for you.
• Family advocates are alerted to when an unexpected life event occurs. That way advocates can quickly draw on community connections to respond to needs beyond case management and health, such as transportation and childcare.
• Advocates to help coordinate care through in-network providers to ensure you they connect with high-quality providers that best meet your needs and helps reduce your overall cost of care.

 Learn about Family Advocates with Total Health Connections