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Information for Kentucky

Claims Submission

Filing your claims should be simple. That’s why Anthem uses Availity, a secure, full-service web portal that offers a claims clearinghouse and real-time transactions at no charge to healthcare professionals. You can use Availity to submit and check the status of all your claims and much more.

Don't have an Availity account? You can register here.


Providers, improve your prior authorization and claims submission process. Our new online Clinical Documentation Lookup Tool (CDLT) gives real-time access to the highly recommended medical documents needed with submission.

Access the Clinical Documentation Lookup Tool

GRS Hearing Aid Coverage Update

Effective January 01, 2022
Many Group Retiree Solutions (GRS) plans now include the requirement that all hearing aids be supplied by Hearing Care Solutions (HCS).
If you are not an HCS provider and are going to fit a patient for a hearing aid, first verify the member’s out-of-network benefits and then follow the protocol outlined in the following document:

More Resources


Electronic Data Interchange (EDI) is the computer-to-computer exchange of business documents in a structured format. EDI provides a faster and cleaner method for delivering time-dependent data, saving you time compared to filing paper claims.

Access EDI

Provider Appeals

You have the right to request an appeal of a coverage decisions. You may request this appeal on your own behalf or on behalf of a covered Individual.

Learn how to request an appeal