Transportation | Nevada Medicaid Extras| Anthem

We can help you get where you need to go

Part of getting and staying healthy is making it to all of your appointments. We offer no-cost medical rides to get you where you need to go.

Need help arranging transportation for doctor visits and other qualifying medical services? Call MTM toll free at 844-879-7341 Monday through Friday, 7 a.m. to 5 p.m. ET.

How to set up your ride

If you need a ride to and from your medical appointments for routine visits, call MTM toll free at 844-879-7341. Please call at least five business days before your appointment. You can set up routine trips Monday through Friday, 7 a.m. to 5 p.m. ET and urgent trips 24 hours a day, seven days a week.

Nonemergency transportation service is only available to Medicaid recipients. Nevada Check Up members are not eligible for this service.

To schedule your ride, you will need:

Your name and number
Your home address and phone number
Your doctor’s name, address and phone number
The date and time of your appointment
Any special needs, including if you need someone to ride with you

For more information, visit memberportal.net. Enter your ZIP code to find information about the Nevada nonemergency transportation (NET) program.

On the day of your appointment:

Be ready at least 15 minutes before the scheduled pick-up time.
Call MTM at 844-879-7341 if you’ve waited more than 15 minutes after your scheduled pick-up time.
If you scheduled a return ride home, your driver should pick you up less than 15 minutes after your visit is over. Call MTM at 844-879-7341 if your driver is late or does not pick you up.
If your visit is over and you did not schedule a return ride, call MTM at 844-879-7341. The driver should arrive in less than one hour. Call MTM back if you have waited longer.

MTM will work with you to find the right transportation for you and may consult your health care provider.

How to cancel or reschedule your ride

Call MTM as soon as possible at 844-879-7341 to cancel your trip or make any changes.

How to file a complaint about MTM’s services

Call MTM’s We Care Line at 866-436-0457 (TTY 711). They will follow up on all complaints. You can also make suggestions about how they can serve you better.