Transportation
Accessing the care you need, when you need it, is an important part of staying healthy. And we make it easy.
Free Rides To Your Appointments
As an Anthem Blue Cross and Blue Shield member, you can receive free rides to and from your doctor’s office, pharmacy, and other providers of covered services.
How To Schedule A Ride
Call M2M toll-free at 800-282-9720 a minimum of two full business days prior to your scheduled routine appointment.
Reservations can be made up to 30 days in advance. Reservations for repeat appointments such as dialysis, chemotherapy, or radiation can be scheduled for a period of 90 days at a time.
For an urgent/same day appointment or facility discharge, members may call the M2M toll-free reservation line at 800-282-9720, 24 hours a day, seven days a week. M2M will try to find a ride for the member.
You Will Need To Provide The Following Information When Calling M2M
Additional Benefits For Members
As an Anthem member, you can receive extras for transportation as well, including a $25 Uber gift card for members ages 18 and older.
Questions About Your Ride
If you have questions about a ride you set up or need to cancel it, call M2M at 800-282-9720. You also can cancel a transport using the M2M mobile app. If you have questions or concerns about coverage or your service, contact Member Services at 844-912-0938 (TTY 711) Monday through Friday from 7 a.m. to 8 p.m. Eastern time. Find more about transportation coverage in the member handbook.