As an Anthem Blue Cross and Blue Shield member, you can receive free rides to and from your doctor’s office, pharmacy, and other providers of covered services.
How To Schedule A Ride
Call Access2Care toll-free at 800-282-9720 a minimum of two full business days prior to your scheduled routine appointment.
Reservations can be made up to 30 days in advance. Reservations for repeat appointments such as dialysis, chemotherapy, or radiation can be scheduled for a period of 90 days at a time.
Urgent/Same Day Appointment
For an urgent/same day appointment or facility discharge, members may call the Access2Care toll-free reservation line at 800-282-9720, 24 hours a day, seven days a week. Access2Care will try to find a ride for the member.
You Will Need To Provide The Following Information When Calling Access2Care
Your plan member ID number (located on your member ID card)
Your full name
Your date of birth
Your current address
Your phone number
Details for pick-up address and drop-off of appointment address
Specific appointment date and time
Additional Benefits For Members
As an Anthem member, you can receive extras for transportation as well, including a $100 Uber gift card, $100 gas card, or up to $300 in car repairs for members ages 18 and older.
Questions About Your Ride
If you have questions about a ride you set up or need to cancel it, call Access2Care at 800-282-9720. You also can cancel a transport using the Access2Care mobile app. If you have questions or concerns about coverage or your service, contact Member Services at 844-912-0938 (TTY 711) Monday through Friday from 7 a.m. to 8 p.m. Eastern time. Find more about transportation coverage in the member handbook.