Coronavirus Disease 2019 (COVID-19) Updates And Resources

Last updated August 15, 2022

Coronavirus disease 2019 (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.

COVID-19 Vaccines


As new information about COVID-19 vaccines is released, we’ll be here to answer your questions. If you have Medicaid or CHIP, you won’t have to pay for your COVID-19 vaccine. Activate your online account to stay up to date on the latest information.


Set Up Your Account


Each state will decide how and when to distribute vaccines.


Learn More About COVID-19 Vaccinations In Ohio


See more COVID-19 FAQs at bottom of page.

Getting The Care You Need


Find A COVID-19 Test Site


Use this tool to quickly locate testing sites near you. Just enter your state and county.


Find a COVID-19 test facility 


Finding Resources You May Need


Free or low-cost services near you. Use our Community Resource Link for local help finding food, housing, and other things you might need.


Search Now 


See A Doctor Without Leaving Home


Telehealth is a doctor visit through video chat. It allows you to take care of your health without having to leave home. Your plan will pay for telehealth visits with your doctor. If you cannot reach your doctor, call 24/7 NurseLine 24 hours a day, seven days a week, at the number on your member ID card.


LiveHealth Online


With LiveHealth Online, you can video chat with a doctor 24/7 from your smartphone, tablet, or computer at no cost to you. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.


Go to LiveHealth Online 

Learn More About The COVID-19 Vaccine

No. If you have Medicaid or CHIP, you won’t have to pay for your COVID-19 vaccine.

Yes. Even if you’ve already had COVID-19, you could still benefit from the vaccine. The Centers for Disease Control and Prevention (CDC) also has information about the benefits of the vaccine.

Learn More About COVID-19

The best way to prevent infection is to avoid being exposed to the virus. Check the CDC website at for up-to-date information. If you are traveling, visit for the CDC’s most current travel guidelines.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung, or kidney disease seem to be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them — keep hand sanitizer by the door or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread. 


Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, seven days a week, at the number on your ID card.

If you have a Medicaid plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center, or emergency department.

No, prior authorization is not required for COVID-19 testing.