For each visitor to our website, our web server automatically recognizes only the consumer's domain name, but not the email address (where possible).
We collect the email addresses of those who communicate with us via email; aggregate information on what pages consumers access or visit; user-specific information on what pages consumers access or visit; information volunteered by the consumer such as survey information and/or site registrations, name and address, telephone number; and member- or provider-specific identifiers such as member or provider ID, TIN, etc.
The information we collect is used to customize the content and/or layout of our page for each individual visitor. It is also used to notify consumers about updates to our website, and is shared only with agents or contractors to assist in providing support for our internal operations. The information is disclosed when we are legally required to do so at the request of governmental authorities conducting an investigation to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website. The information also may be provided to a successor entity in connection with a corporate merger, consolidation, sale of assets, or other corporate change respecting the website.
Upon request, we provide site visitors with access to
- 1) financial information (e.g., provider claims payment status) that we maintain about them,
- 2) transaction information (e.g., dates on which claims are submitted or paid) that we maintain about them, and
- 3) contact information (e.g., name, address, phone number) that we maintain about them.
Consumers can access this information and can have this information corrected by visiting our website.