Welcome To Anthem Blue Cross and Blue Shield

We’re Happy You’re Here.

As a new member, we know you have questions, and we want to help you make the most of your benefits. Here are some tips to help you learn more about your new health plan.

1.  Look For Your Member ID Card

 

You should have received your Anthem member ID card in your new member packet that we mailed you. You’ll use it for doctor visits, prescriptions, and hospital stays. If your card was not in your new member packet or you didn’t receive a packet, give us a call at:

 

  844-912-0938 (TTY 711)

2. Make An Appointment With Your PCP

 

Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Your PCP is an important part of your care. We recommend you call to make an appointment with your PCP as soon as you can. A checkup now will help your PCP learn about your medical history before any health issues occur. 

 

 

  Help With Making Your Appointment


We’re here for you. Call Member Services at 844-912-0938 (TTY 711)
 

 

  Changing Your PCP

 We know how important it is to find a PCP who’s right for you. You can change your PCP using your online account or by calling Member Services at 844-912-0938 (TTY 711)

 

3. Create Your Online Account 

 

Your online account can help you manage your health anytime, anywhere. To access the secure member area of our website, you’ll need to create your account. This will allow you to:

 

  • Live chat or send a private message to Member Services.
  • View and share your member ID card.
  • Find a doctor, hospital, or urgent care close by.
  • Change your PCP.
  • View benefit details.

 

It just takes a few minutes to register. You’ll need your member ID number (shown on your ID card). If you need help, call us at 844-912-0938 (TTY 711).

3. Create Your Account Online

 

Your online account can help you manage your health anytime, anywhere. To access the secure member area of our website, you’ll need to create your account. This will allow you to:

 

  • Live chat or send a private message to Member Services.
  • View and share your member ID card.
  • Find a doctor, hospital, or urgent care close by.
  • Change your PCP.
  • View benefit details.

 

It just takes a few minutes to register. You’ll need your member ID number (shown on your ID card). If you need help, call us at 844-912-0938 (TTY 711)

With The Sydney Health Mobile App, You’ll Always Have Your Member ID Card With You.

Find a doctor, hospital, or urgent care close by and get directions.

View and share your member ID card

Call a nurse to get answers to your medical questions anytime, day or night.

Live chat or send a private message to Member Services.

4. Complete Your Health Needs Screening

 

As a new member, you will fill out a Health Needs Screening (HNS). It is a short questionnaire that will help us connect you to care and doctors that fit your needs. You may be eligible for extra programs and services based on what you tell us. If you do this in the first 90 days, you will earn reward dollars as part of our Healthy Rewards program. If you have questions, call us at 

 

 844-912-0938 (TTY 711)

5. Learn About Your Benefits

 

We want you to understand your benefits and receive the best possible care. Learn what you can expect from Anthem on your plan benefits page, including many extras just for being our member. You can also read your member handbook for details about your benefits. For a copy of your handbook, visit your benefits page below.

 

Note: You need to renew your benefits each year. You will receive a notice in the mail when it’s time to renew. If you move, Ohio Medicaid will need your new address so you don’t miss important alerts about your renewals.

Quick Start Guide

We’ve put together this guide so you’ll have the most important information all in one place.

 

Quick start guide – English  

 

Quick start guide – Spanish