Contact Us

Have questions or need help?

We can help you with:

  Understanding your benefits 

  Finding a provider near you

  Member handbooks 

  Free translation services

  Choosing or changing your PCP

  Getting your ID card

Live Chat Or Send Us A Secure Message

If you’re already a member, you can log in to your account to chat with a representative from 7 a.m. to 8 p.m. Eastern time or send us a message at any time. You can also chat or send a message using the app.

Call Us

Anthem Blue Cross and Blue Shield Member Services


  844-912-0938 (TTY 711)


Monday through Friday, 7 a.m. to 8 p.m. Eastern time

24/7 NurseLine

844-430-0341 (TTY 711)

24 hours a day, seven days a week


Get answers to your medical questions anytime, day or night. You can get advice about:

  • Symptoms you or your child are having.
  • Medications you are taking.
  • Where to go to get care.

Behavioral Health Crisis Line

844-912-2425 (TTY 711)

24 hours a day, seven days a week


Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.

Save Time With Online Services 


With an online account, you can: 


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