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Health Insurance Basics

We want to get better at what we do!

June 13, 2019

And your voice helps us do that. So we want to make sure you’re comfortable when we send you surveys from time to time. Here’s what you should know:

  • When it comes to research, we always use independent companies so our members, doctors and clients feel comfortable sharing honest feedback.
  • Our members’ privacy is critical. We’ll never ask for any personal data in our surveys, like social security or ID numbers.

You should know who some of our research partners are in case you see their names: Burke, C+R Research, Concentrix, Decision Analyst, Deft Research, Dieringer Research Group (The DRG), Fuel Cycle, Ipsos, Medallia, Qualtrics, Strategic Marketing & Research (SMARI), TRC Market Research, and Zeldis Research Associates.

If interested, members can access a copy of their health insurance plan’s HIPAA Notice of Privacy Practices (NOPP) by calling the customer service number on their plan’s ID card or by clicking on the “privacy” link at the bottom of this page.

If you have questions about our surveys, you can always reach out to the research partner listed in your survey invitation, or directly contact Dirk Reinhardt, Staff Vice President of Anthem’s Market Strategy & Insights team at