Contact Us
Have questions or need help?
We can help you with:
- Understanding your benefits
- Finding a provider near you
- Member handbooks
- Free translation services
- Choosing or changing your PCP (for members who have both Medicaid and Medicare through Anthem Blue Cross and Blue Shield MyCare)
- Getting your member ID card
Live chat or send us a secure message
If you’re already a member, you can log in to your account to chat with a representative or send us a message at any time. You can also chat or send a message using the SydneyTM Health app.
Call us
Anthem Blue Cross and Blue Shield MyCare Member Services 833-727-2169 (TTY 711)
Member Services hours of operation are 8 a.m. to 8 p.m. local time, seven days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30.
Anthem MyCare 2026 observed holiday schedule
|
Date |
Operating Hours |
Holiday |
|---|---|---|
|
1-Jan |
Closed |
New Year’s Day |
|
19-Jan |
Closed |
Martin Luther King Day |
|
25-May |
Closed |
Memorial Day |
|
19-June |
Closed |
Juneteenth |
|
3-July |
Closed |
Independence Day |
|
7-Sept |
Closed |
Labor Day |
|
27-Nov |
Closed |
Thanksgiving Day |
|
28-Nov |
Closed |
Day after Thanksgiving |
|
25-Dec |
Closed |
Christmas Day |
Date |
|---|
|
1-Jan |
|
19-Jan |
|
25-May |
|
19-June |
|
3-July |
|
7-Sept |
|
27-Nov |
|
28-Nov |
|
25-Dec |
Operating Hours |
|---|
|
Closed |
|
Closed |
|
Closed |
|
Closed |
|
Closed |
|
Closed |
|
Closed |
|
Closed |
|
Closed |
Holiday |
|---|
|
New Year’s Day |
|
Martin Luther King Day |
|
Memorial Day |
|
Juneteenth |
|
Independence Day |
|
Labor Day |
|
Thanksgiving Day |
|
Day after Thanksgiving |
|
Christmas Day |
24/7 NurseLine
855-658-9249 (TTY 711)
24 hours a day, seven days a week
Get answers to your medical questions anytime, day or night. You can get advice about:
- Symptoms you are having.
- Medications you are taking.
- Where to go to get care.
Behavioral Health Crisis Line
833-727-2043 (TTY 711)
24 hours a day, seven days a week
Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
Anthem Blue Cross and Blue Shield My Care provider services
833-727-2170 (TTY 711)
Monday through Friday, 8 a.m. to 8 p.m. Eastern time
Save time with online services
With an online account, you can:
- Change your PCP, if you have both Medicaid and Medicare coverage through Anthem MyCare
- Get a copy of your member ID card
- Review your contact info
- Live chat or email Member Services to ask questions
- Request a call back from Member Services