Get the care you need, when you need it
Know where to go
When you need care right away, there are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER.
In an emergency, always call 911. Otherwise, call your primary care provider (PCP), or 24/7 NurseLine — they can tell you where to go for urgent, sick, or routine care.
Your primary care provider (PCP)
Your PCP is the doctor that you’ll see for most of your healthcare needs. When you’re sick or hurt, always call your PCP first (unless it’s an emergency, like trouble breathing or bleeding that won’t stop). Even if you call after hours, someone from the office should be on call and able to help.
Your PCP will:
If you haven’t met with your PCP before, call and make a new patient appointment as soon as you can.
Need to change your PCP?
Finding long-term services and supports
Anthem MyCare makes it easy for you to connect with long-terms services and supports (LTSS) providers who meet your care needs.
Just follow these steps:
If you need help locating a provider, please call Member Services at 833-727-2169 (TTY 711), or contact your Waiver Service Coordinator.
Provider education and training
You can get more information about the providers in our health plan. Visit docinfo.org to search for providers and find out where they went to medical school.
You can also search the American Medical Association (AMA) for providers who are members of the AMA. Use the doctor finder tool to search and find their medical school and training (residency).
24/7 NurseLine
Health issues can come up when you least expect them. Toll-free 24/7 NurseLine lets you talk with a registered nurse whenever you have health questions or need medical advice — day or night, holidays, and weekends. Our nurses can:
855-658-9249 (TTY 711)
Urgent care
You may have a sudden illness, injury, or condition that is not an emergency, but needs to be treated right away. Call your PCP if you think you need urgent care. Your PCP will tell you what to do. They may tell you to come into the office right away, go to an urgent care center, or go to the emergency room.
You may need urgent care if you have:
- Minor burns
- Earaches
- A very sore throat
- An injury from a fall
- Frequent vomiting
- A cut that’s deep enough to need stitches
- A fever over 101 degrees Fahrenheit
- Muscle sprains or strains
Emergency care
Emergencies are times when there could be serious danger or damage to your health if you don’t get medical care right away. If you need emergency care, call 911 or go to the nearest hospital emergency room (ER).
Go to the ER if you:
- Have bad chest pain.
- Are having trouble breathing.
- Have bleeding that won’t stop or a bad burn.
- Are pregnant and have heavy bleeding, unexplained pain, or signs of infection.
- Are concerned about your pregnancy or baby and are unable to reach your care provider.
- Feel like you might hurt yourself or someone else.
- Have a drug overdose.
After an ER or urgent care visit:
Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP can help with your follow-up care.
Behavioral health care
Behavioral health care includes mental health (your emotional, psychological, and social well-being) and substance (alcohol and drugs) use disorder treatment and rehabilitation services. You do not need to meet with your PCP before getting behavioral health services. If you need help finding mental health or substance use services, call Member Services at 833-727-2169 (TTY 711).
Contact a behavioral health specialist if you are having any of the following feelings or problems:
- Constantly feeling sad
- Feeling hopeless and/or helpless
- Feelings of guilt
- Feelings of worthlessness
- Difficulty sleeping
- Poor appetite
- Weight loss
- Loss of interest
- Difficulty concentrating
- Irritability
- Constant pain such as headaches, stomachaches, and backaches
You can expect to receive non-life threatening, emergency care from a behavioral health provider within six hours.
Behavioral Health Crisis Line
If you are experiencing emotional or mental pain or distress, call the Behavioral Health Crisis Line at 833-727-2043 (TTY 711) 24 hours a day, seven days a week. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
Telehealth
Using LiveHealth Online, you can visit a doctor through live video on your computer, tablet, or smartphone. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.
As an Anthem MyCare member, you can use LiveHealth Online at no cost to you. Sign up for free today so you can:
Meet with a doctor in minutes: When you have a common health problem like a cold, the flu, fever, pink eye, sore throat, sinus infection, and more. Doctors can also send prescriptions to your pharmacy if needed.* Spanish-speaking doctors are available seven days a week by appointment using Cuidado Médico on LiveHealth Online.
Talk with a therapist in four days or less: If you’re feeling anxious, stressed, or having a tough time coping, you can schedule an appointment for a 45-minute counseling session.
Visit with a psychiatrist in 14 days or less: When talk therapy alone isn’t enough, eligible members can schedule an appointment to get help with managing certain medicines to help manage behavioral health conditions.
It’s easy to get started. Sign up for free or download the app.
* Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online. Psychiatrists on LiveHealth Online will not offer counseling or talk therapy.
LiveHealth Online is offered through an arrangement with Amwell, a separate company, providing telehealth services on behalf of your health plan.
LiveHealth Online services are not available for all members.