Why Did Anthem Call Me About an Imaging Test?

If You Received a Call or Text About an Upcoming Imaging Appointment, Here's Why

Have you recently received a call or text from Anthem about an upcoming imaging test, MRI, CT scan, ultrasound, or other diagnostic procedure?

If so, you may have been contacted by the Image Shopper program—a service designed to help eligible members find high-quality, lower-cost options for imaging services.

If you're searching online because you received a call from 877-309-4886, you're in the right place.

This outreach is not a sales call. It's a legitimate service connected to your health plan that may help you save money on your upcoming imaging appointment.

What Is the Image Shopper Program?

Image Shopper helps eligible members compare imaging facility options before a scheduled test or procedure.

Many people are surprised to learn that the cost of the same imaging test can vary significantly between facilities—even within the same community.

The Image Shopper program helps members:

Understand available imaging options nearby
Compare facilities based on cost and quality
Learn about potential savings opportunities
Get help scheduling an appointment if they choose a different location

The goal is simple: help you make an informed decision about your care while potentially lowering your out-of-pocket costs.

Why Was I Contacted?

If you were contacted by Image Shopper, it may be because you have an upcoming imaging service scheduled, such as:

MRI
CT scan
Ultrasound
Mammogram
Other eligible diagnostic imaging tests

Our team reviews available options and may identify facilities near you that offer the same service at a lower cost.

If lower-cost alternatives are available, we may reach out to share information and answer questions so you can decide what's best for you.

Is This a Legitimate Anthem Program?

Yes.

Image Shopper is a legitimate program associated with your health plan and is designed to help eligible members identify high-quality, cost-effective imaging options.

You may receive:

A phone call
A voicemail
A text message
Follow-up outreach regarding an upcoming imaging appointment

Our goal is to provide information and support—not pressure you into making a decision.

Is This Phone Number Spam?

If you're searching for 877-309-4886 because you received a call, the call may have come from the Image Shopper program.

Many people search unfamiliar phone numbers online before answering or returning a call. We understand that protecting your personal information is important.

That's why we've created this resource—to help members verify that the outreach is legitimate and understand why they may have been contacted.

If you have questions, you can always call us back at 877-309-4886 to learn more.

How Much Could I Save?

Imaging costs can vary widely from one facility to another.

In many cases, members can save hundreds of dollars simply by choosing a different imaging location.

On average, members who switch to a lower-cost facility can save hundreds or more

Savings vary based on your plan, location, and the type of imaging service being performed.

Does Lower Cost Mean Lower Quality?

No.

A lower-cost facility does not mean lower quality.

When available, Image Shopper helps identify facilities that provide the imaging services you need while offering a better overall value.

Our goal is to help you understand your options so you can make a confident decision about your care.

Do I Have to Change Providers?

No.

Participation is completely voluntary.

You are always in control of your healthcare decisions.

The Image Shopper team simply provides information about available options and potential savings. Whether you choose to keep your existing appointment or select another facility is entirely up to you.

How Does Image Shopper Work?

The process is simple:

Step 1: You Schedule an Imaging Test

You or your provider schedules an eligible imaging service.

Step 2: We Review Available Options

If lower-cost alternatives are available nearby, we identify those options.

Step 3: We Reach Out

A member of the Image Shopper team may call or text you to discuss potential savings opportunities.

Step 4: You Decide

If you're interested, we'll help answer questions and can assist with scheduling. If not, you can keep your existing appointment.

Example: How Image Shopper Can Help

Imagine you have an MRI scheduled next week.

The facility you've selected may charge significantly more than another imaging center located a short distance away.

Both facilities can perform the same test, but choosing the lower-cost option could potentially save you hundreds of dollars.

That's the type of information the Image Shopper program is designed to share.

What If I Missed the Call?

If you missed a call from 877-309-4886, you could return the call to learn whether there may be lower-cost imaging options available to you.

Even if you're unsure whether you want to change facilities, our team can answer your questions and explain available options.

Frequently Asked Questions

Why is Anthem calling me about an MRI or imaging test?

You may be eligible for the Image Shopper program, which helps members identify lower-cost imaging options while maintaining quality care.

Is Image Shopper real?

Yes. Image Shopper is a legitimate program connected to your health plan.

Is this a sales call?

No. The purpose of the outreach is to provide information that may help reduce healthcare costs.

Do I have to participate?

No. Participation is voluntary.

Can I call the team directly?

Yes. You can contact us at 877-309-4886 to learn more.

Are the services provided by a third party?

No, these services are provided by Anthem employees

Is This Anthem Call Legitimate? Understanding the Image Shopper Program