Help for Members Impacted by the Nor’easter Storm in New York

We’re making temporary changes to your health plan benefits if you live in a New York county impacted by the current Nor’easter storm emergency. We’ve relaxed certain health plan rules to make it easier for you to get care during this emergency.  

The changes are in effect between September 25, 2026 through October 24, 2026 for the following New York counties: Bronx, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Westchester.

The changes are also for emergency responders who have been assigned to the area by their state or local agency.

We’re here to support you

For assistance during the emergency, you can chat with a live agent on this website or your health plan app, or call us at the Member Services phone number listed on your member ID card. We’re available Monday through Friday, 8 a.m. to 6 p.m. ET. We can help you find doctors, refill prescriptions, and answer other health plan questions.

Prescription drug refills

• If your Anthem plan covers your prescription medicines, you can get up to one 30-day emergency supply.
• If you use pharmacy home delivery through Anthem and your address changed due to the emergency, call us so we can make sure to send your medicine to the right place.

The dates and locations for these relaxed guidelines may change based on conditions. Please check back here for updates.

These changes are for impacted members who live in the impacted New York counties and who have Anthem group health plans through their employers, or Anthem individual and family plans or Medicaid Advantage, Medicare Part D, or Medicare Supplement Plans. These changes are not for Federal Employee Health Benefit Plans. These plans have their own guidelines.

If you need support, chat with a live agent on this website or your health plan app, or call us at the Member Services number on your member ID card.