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Medicare: Complaints, Grievances and Appeals

What to Do if You Have a Complaint

Your satisfaction with Anthem and your health care plan matters to us. If you have an issue, we’ll work hard to resolve your complaint or grievance in a way that’s stress-free and easy for you.

Call Us for the Fastest Support

Giving us a call is usually your fastest road to resolution. Our experts are here to listen to your issue and offer advice or solutions.

Call us

Select your state below to view the customer service number for your state and plan

Select a State

You Can Also Mail or Fax a Written Complaint

If you would prefer to send a written complaint you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions if needed.

Mail it

Appeals and Grievances
Mailstop: OH0102-B325
4361 Irwin Simpson Rd
Mason, OH 45040

Send a fax

1-888-456-1406

Appeals

If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.

If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.