Usually available during normal business hours and may also provide medical advice by phone after hours
Mild asthma, back pain, flu-like symptoms, allergies, fever, sprains, diarrhea, eye or sinus infection, rash, urinary tract infection (UTI), sore throat, earaches, bumps, minor cuts and scrapes, and other nonemergency symptoms
24/7 access to doctors through the SydneySM Health app, no appointment needed
(doctor in tablet icon)
Flu-like symptoms, allergies, fever, sinus pain, diarrhea, eye infection, rash, UTI
Retail health clinic
Walk-in care clinics located in certain drugstores and major retailers
(doctor with clipboard icon)
Sore throat, earaches, bumps, minor cuts and scrapes, UTI
Urgent care center
Stand-alone facilities, open extended hours
(nurse with clock icon)
Sprains and strains, nausea, diarrhea, ear or sinus pain, minor allergic reactions, cough, sore throat, minor headache, UTI
Stand-alone facilities or part of hospitals, open 24/7
Signs of a heart attack (chest pain) or stroke (sudden numbness and slurred speech), difficulty breathing, and severe burn or bleeding — and any other symptoms where it is reasonable to think you are having a life-threatening emergency or your health is in serious jeopardy.
1 The care options and list of symptoms are not all-inclusive. If possible, consult your PCP for more guidance.
2 Business Wire: 9th Annual Vitals Wait Time Report Released (accessed July 2021): businesswire.com.
3 LiveHealth Online, internal data 2020.
4 Healthcare Finance: Patient wait times show notable impact on satisfaction scores, Vitals study shows (accessed July 2021): healthcarefinancenews.com.
5 Urgent Care Association: UCA 2019 Benchmarking Report (accessed July 2021): ucaoa.org.
6 Harvard Business Review: To Reduce Emergency Room Wait Times, Tie Them to Payments (accessed July 2021): hbr.org.
7 Costs are ranked according to the member’s estimated out-of-pocket costs and average health plan copays. Each plan may have different costs. Nonemergency care outside of your network may cost more out of pocket or may not be covered at all. $ = lower cost, and $$$ = higher cost.
Call the Member Services number on your ID card if you have questions about your plan.