Medicare: Complaints, Grievances and Appeals

Select a state for contact numbers in your area 

Submit

What to Do if You Have a Complaint

Your satisfaction with Anthem and your health care plan matters to us. If you have an issue, we’ll work hard to resolve your complaint or grievance in a way that’s stress-free and easy for you.

Call Us for the Fastest Support

Giving us a call is usually your fastest road to resolution. Our experts are here to listen to your issue and offer advice or solutions.

California Plans and Numbers

California Plan Names Phone Number

Anthem Blue Cross MediBlue Rx Enhanced (PDP)

1-800-928-6201 

Anthem Blue Cross MediBlue Rx Plus (PDP)

1-800-928-6201

Anthem Blue Cross MediBlue Rx Standard (PDP)

1-800-928-6201

Anthem MediBlue Breathe (HMO C-SNP)

1-800-499-2793

Anthem MediBlue Care On Site (HMO I-SNP)

1-844-209-5408

Anthem MediBlue Care On Site - Caremore (HMO I-SNP)

1-800-499-2793

Anthem MediBlue Connect (HMO D-SNP)

1-800-499-2793

Anthem MediBlue Connect Plus (HMO)

1-800-499-2793

Anthem MediBlue Coordination Plus (HMO)

1-888-230-7338

Anthem MediBlue Diabetes (HMO C-SNP)

1-844-286-1322

Anthem MediBlue Diabetes - Caremore (HMO C-SNP)

1-800-499-2793

Anthem MediBlue Dual Advantage (HMO D-SNP) 

1-844-469-6831

Anthem MediBlue Dual Advantage (HMO D-SNP) - 2020 Plan 

1-844-286-1322

Anthem MediBlue Dual Plus (HMO D-SNP)

1-844-469-6831

Anthem MediBlue ESRD (HMO C-SNP)

1-800-499-2793

Anthem MediBlue Extra (HMO)

1-844-487-9286

Anthem MediBlue Heart (HMO C-SNP)

1-800-499-2793

Anthem MediBlue Plus (HMO) 

1-888-230-7338

Anthem MediBlue Select (HMO)

1-888-230-7338

Anthem MediBlue StartSmart Plus (HMO)

1-800-499-2793

Anthem MediBlue Value Plus (HMO)

1-800-499-2793

You Can Also Mail or Fax a Written Complaint

If you would prefer to send a written complaint you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions if needed.

Mail It

Appeals and Grievances 

Mailstop: OH0102-B325 

4361 Irwin Simpson Rd 

Mason, OH 45040 

Send A Fax

1-888-456-1406 (Medical) 

1-888-456-1407 (Pharmacy) 

Appeals

If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.

 

If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare

Anthem Blue Cross is an HMO & LPPO plan with a Medicare contract. For Dual-Eligible Special Needs Plans: Anthem Blue Cross is an HMO SNP plan with a Medicare contract and a contract with the California Medicaid program. Anthem Blue Cross Life and Health Insurance Company is an LPPO plan with a Medicare contract. Enrollment in Anthem Blue Cross depends on contract renewal.